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Journal of air transport management 32 20 1e7 title customer service in the aviation industry. Contents lists available at sciencedirect journal of air transport management. Read the latest articles of journal of air transport management at, elseviers leading platform of. Receive an update when the latest issues in this journal are. The journal of air transport management jatm sets out to address, through high quality research articles and authoritative commentary, the major economic, management and policy issues facing the air transport industry today. Elsevier journal of air transport management template typeset.
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Blom b, fabrizio lillo c, d, rosario nunzio mantegna d, e, salvatore micciche d, damian rivas f, rafael vazquez f, massimiliano zanin g, h a department of planning and transport, university of westminster, 35 marylebone road, london nw1 5ls, uk b delft university of technology, section control and operations. Lucy budd is senior lecturer in air transport and programme director of the msc in air transport management in the school of civil and building engineering at loughborough university, uk. The air transport management msc is designed to equip you with the skills required to pursue a successful career in various sectors of the air transport industry, including airlines, airport companies and authorities, civil aviation departments, air transport consultancies and aerospace companies. Journal of air transport management editorial board. To provide context for the study, air travel in the uk increased. These involve considerable expenses and pose a serious organisational challenge. Journal of air transport management request pdf researchgate.
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